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Specified Commercial Transactions Act Disclosure


Seller: 株式会社RIDDER

Operations Manager: 代表取締役 橋口翔太

Address: 〒550-0015 大阪府大阪市西区南堀江1丁目1-12 四ツ橋平和ビル 2階

Phone Number: 06-7654-9464

Email Address: plug.osaka@gmail.com

Please submit all inquiries via our Contact Form.

Customer Support Hours: 10:00 AM – 8:00 PM (Excluding regular holidays)

Selling Price

Prices are displayed on each individual product page (tax included).

Additional Fees

Flat shipping fee of ¥880 (tax included) nationwide.

Order Validity & Expiration

Products are sold while supplies last. Stock is shared between our retail store and online store, so items may occasionally become unavailable depending on the timing of your order. If stock cannot be secured, we will contact you directly.

Purchase Limits & Special Conditions

Purchase quantity limits per customer may apply to certain items. Any restrictions will be stated on the respective product page.

Payment Methods & Timing

  • Payment Methods

    • Credit Cards: VISA, Mastercard, American Express, JCB

    • Mobile / ID Payments: Shop Pay, Apple Pay, Google Pay, PayPay

    • QR Code & Electronic Payments: Rakuten Pay, au PAY, UnionPay, WeChat Pay, Alipay

  • Payment Timing

    • Credit Cards & Mobile Payments: Charged at the time of order placement. Actual withdrawal timing depends on your card issuer's billing cycle and contract terms.

    • QR Code & Electronic Payments: Charged immediately upon order placement.

    • Note: Stock is shared with our retail store, so placing an order does not guarantee inventory reservation. The purchase contract is officially established when the "Shipping Confirmation Email" is sent. If an order cannot be fulfilled due to inventory shortages, any paid amount will be refunded promptly.

Delivery Schedule

Orders are typically dispatched within 1 to 3 business days. Shipments fulfilled from retail store inventory may require additional processing time. Fulfillment operations may be paused during busy periods such as New Year holidays and Golden Week. Made-to-order items follow the schedule stated on their respective product pages.

Return & Exchange Policy

  • Returns, Exchanges, & Cancellations for Customer Convenience

    We do not accept returns, refunds, or exchanges due to customer preference (e.g., wrong size, change of mind, or accidental orders). This policy also applies to sale items. Orders cannot be canceled after placement, as inventory reservation and shipment preparation begin immediately.

  • Defective or Incorrect Items

    All items are inspected prior to shipping. If an item arrives damaged, defective, incomplete, or incorrect, please contact us within 8 days of delivery. We will issue a replacement for the same item. If a replacement is out of stock, a full refund will be provided. Return shipping fees in these cases will be covered by us.

  • Refund Process & Timing

    Refunds are issued via the original payment method. Credit card refund processing depends on your card issuer's billing cycle. Mobile and QR payment refunds follow the rules of the respective payment providers.

  • Important Terms

    • Minor scratches, stains, or dents on outer packaging (boxes, bags, cases) do not constitute product defects. Imported items may sustain packaging wear during transit or supplier storage.

    • Exchanges and returns apply strictly to unused items. Items with detached tags will not be treated as unused.

    • All original accessories, inclusions, and invoices must be returned in their original delivered condition.

    • Returns sent without prior notification may not be accepted.

    • These terms do not restrict your statutory legal consumer rights.

    • For full details, please refer to our "Returns, Exchanges & Cancellations" page.

Additional Disclaimers

  • Receipt Issuance: Receipts can be downloaded from your order history in "My Page" once payment is complete. Select the relevant order number and click "View Receipt" at the bottom of the page. Reissued or handwritten receipts are not available.

  • Product Characteristics: Minor variations may occur between individual products. Size charts are measured flat; deviations of 1–2 cm are within standard tolerance.

  • Product Images: Colors may vary slightly from actual items depending on your viewing device and screen settings.

  • Novelties: Novelty stickers (when included) are packed alongside clothing items and may bend slightly during transit.