Q&A

The "Order Confirmation Email" sent immediately after you place your order is simply to let you know that we have received your application. Your order is considered confirmed only when we send you the "Shipping Completion Email."

Our physical store and online store share the same inventory. Therefore, depending on the timing of your order, an item may sell out, and we may need to cancel your order. Thank you for your understanding. In such cases, we will contact you at your registered email address.

Please check whether the email has been sorted into your junk mail folder. Also, if you are using a mobile carrier email address, the email may not arrive due to domain-specific reception settings. Please check your settings to ensure that you can receive emails from our store's domain. If the email still does not arrive after checking your settings, please contact us via the inquiry form.

If you registered an account before placing your order, you can check it in your order history on My Page. If you placed your order as a guest, please check it via the link in your order confirmation email.

The following payment methods are available.

Credit card (VISA / Mastercard / American Express / JCB)
Shop Pay
Apple Pay
Google Pay
PayPay
Rakuten Pay
au PAY
UnionPay
WeChat Pay
Alipay

Cash on delivery is not accepted. Payment must be made in advance.

You can issue it from your order history on My Page. If you placed your order as a guest, you can issue it from your order history by creating an account using the same email address you used when placing the order.

Shipping is a flat rate of 880 yen (tax included) nationwide. Shipping is free on purchases of 11,000 yen (tax included) or more.

Your order will ship within 1–3 business days after confirmation. Please note that shipping may take longer than usual during holidays, sale periods, or due to weather conditions.

Your order will be delivered by Yamato Transport.

You can specify this when placing your order. However, we may not be able to meet your request during busy periods or depending on delivery conditions.

We cannot change the delivery address once your order has been placed. Please make sure that the delivery address is correct when placing your order.

Please note that we cannot accept requests to specify a delivery method or reschedule a delivery. Please contact Yamato Transport directly using the tracking number provided in the shipping confirmation email.

In-store pickup is not available.

We do not ship internationally from our store. International orders can be placed through the cross-border e-commerce service "WorldShopping BIZ". In this case, WorldShopping BIZ will handle payment, shipping, customs duties, returns, and inquiries in accordance with the terms of the service.

We do not accept returns or exchanges due to customer convenience. We also cannot accept exchanges due to differences in size or appearance, so please check the size chart and product description before placing your order. The same applies to SALE items.

We sincerely apologize for the inconvenience. Please contact us via the inquiry form within 8 days of receiving the product and provide the following information.

Order number
Product name
Photos showing the defect or the incorrect item received

After reviewing the details, we will offer a replacement or a refund. If the same item is out of stock, we will issue a refund. In this case, we will cover the return shipping costs.

Once the refund has been processed, it will be handled according to your payment method. In the case of a credit card, the refund may not be reflected until the following month due to the card issuer's billing cycle. For details, please contact your card issuer.

All products sold by our store are genuine. Please shop with confidence.

The size chart on the product page shows the actual measurements of the items laid flat in their natural state. There may be slight variations between individual items, and measurements may differ by approximately 1–2 cm depending on the material and product.

We carry a wide variety of international brands. Products made overseas may vary from one piece to another in terms of stitching, print placement, and thread finishing. Please understand that these are not defects, but rather part of the product's character and specifications. If there are any obvious tears, holes, or other issues that interfere with wearing the item, please contact us.

Product images are photographed to represent the colors as accurately as possible, but the colors may appear different depending on your monitor and viewing environment. Thank you for your understanding.

Shoe boxes and packaging serve as cushioning during transit, so they may become scratched, soiled, or dented during the import and delivery process. Please note that returns or exchanges are not accepted due to the condition of the external packaging.

Please call us to check store inventory.

We cannot hold items.

Please contact us via the inquiry form. We will respond in due course after verifying your identity. Please note that transaction records required to be retained under laws and regulations will be stored for a certain period even after deletion.

Please contact us via the inquiry form. Our office hours are 11:00 a.m. to 8:00 p.m. Depending on the nature of your inquiry, it may take us some time to respond.