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Refund policy

Returns, Exchanges, & Cancellations


Returns, Exchanges, & Cancellations for Customer Convenience


We do not accept returns, exchanges, or cancellations due to customer preference for any reason. Please review your order details carefully before purchasing.

  • Returns or exchanges for customer convenience (including wrong size, change of mind, or accidental orders)

  • Order cancellations after placement

  • Exchanges requesting a different size, color, or item

  • Note: Sale items are strictly non-returnable, non-refundable, and non-exchangeable for customer convenience.

Defective or Incorrect Items


Upon receiving your package, please inspect the contents promptly to ensure everything is correct and undamaged.

If an item arrives damaged, defective, incomplete, or incorrect, please contact us within 8 days of delivery. Upon verifying the issue, we will process an exchange for the same item. If a replacement is out of stock, a full refund will be issued. Return shipping fees in these cases will be covered by us.

Return Procedure


  1. Contact us via the Contact Form within 8 days of delivery.

  2. Provide your order number and clear photos showing the defective area or issue.

  3. Our team will review the details and provide instructions on how to return the item.

    Note: Packages sent back without prior notification may be refused. Please contact us via the inquiry form first.

Refund Process & Timing


Refunds are issued via the original payment method used at purchase.

  • Credit Card: Refunds are processed through your card issuer. Processing and posting times depend on your card provider's billing cycle; please contact them directly for details.

  • Mobile / QR Code / Electronic Payments: Refunds follow the policies of the respective payment provider. Please contact your payment provider for specific timeline details.

Items Not Considered Defective


The following conditions do not constitute product defects and are ineligible for returns or exchanges:

  • Sizing variations of 1–2 cm due to material characteristics (e.g., knitwear or stretch fabrics). Size charts are reference values measured flat in a natural state.

  • Slight individual variations between items.

  • Scratches, stains, or dents on outer packaging (boxes, cases, bags, etc.). Our inventory includes imported items that may sustain packaging wear during international shipping or warehouse storage. Packaging serves solely to protect the product inside; unless the product itself is damaged, outer packaging wear is not considered a defect. Please inquire before ordering if packaging condition is a concern.

  • Minor color discrepancies between display images and actual items caused by monitor or mobile screen settings.

  • Bending or creasing of novelty stickers packed alongside clothing items during transit.

Conditions for Exchange


Exchanges (or refunds) for defective or incorrect items will only be accepted if all of the following conditions are met:

  • The item is completely unused. (Items with detached tags will not be treated as unused.)

  • All original accessories, inclusions, and invoices/packing slips are returned in their original delivered condition.

  • Any additional conditions communicated directly by customer support are fulfilled.

Ineligible Items


  • Items soiled, stained, or damaged after receipt due to customer handling

  • Items that have been altered, repaired, cleaned, or laundered

  • Items with defaced, damaged, lost, or discarded packaging materials